Privacy Policy

Effective Date: January 1st, 2025
Last Updated: October 20th, 2025

Moonlight IV Therapy & Concierge Nursing Care (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

  • Personal Information – Name, phone number, email, address, and health information (if voluntarily provided).

  • Health Information – Collected only as needed for medical intake and treatment (in accordance with HIPAA).

  • Usage Data – Browsing activity, cookies, and device info to improve your experience.

How We Use Your Information

  • To schedule and provide health services

  • To personalize your experience

  • To comply with legal and regulatory obligations (e.g., HIPAA)

  • For internal analytics and site improvement

HIPAA Compliance

We comply fully with the Health Insurance Portability and Accountability Act (HIPAA). All Protected Health Information (PHI) is stored securely and disclosed only with your consent or as required by law.

Your Rights

  • Access or request a copy of your personal data

  • Request corrections or deletions

  • Opt out of promotional communications

Contact

For questions about this Privacy Policy, contact:
Email: info@moonlitiv.com
Phone: 805.729.0444

Terms of Service

Effective Date: January 1st, 2025
By accessing this website or booking any service, you agree to the following terms:

Services

We provide mobile IV therapy and private nursing services. All treatments are administered by licensed professionals under clinical oversight.

Eligibility

You must be 18 years or older or have legal guardian consent to receive services.

Booking & Payment

  • All bookings require a valid payment method.

  • Same-day cancellations or no-shows may incur a full-service charge.

  • Tips are optional and go directly to the attending nurse.

Limitation of Liability

You agree that Moonlight IV is not liable for any indirect, incidental, or consequential damages resulting from your use of the services, unless due to proven negligence.

Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the site constitutes your acceptance of the updated terms.

Consent & Liability Waiver

By booking a service with Moonlight IV Therapy & Concierge Nursing Care, you acknowledge and agree to the following:

  • I understand that IV therapy and nursing care carry risks such as bruising, discomfort, or allergic reaction.

  • I confirm that I have disclosed all relevant medical history, conditions, and allergies to the practitioner.

  • I voluntarily consent to receive treatment and understand the benefits and risks involved.

  • I release Moonlight IV and its employees from liability for any complications not resulting from gross negligence.

Signature of Client [Digital or Physical]
Date: [Insert]

HIPAA Notice of Privacy Practices

This notice describes how your medical information may be used and disclosed and how you can access this information. Please review it carefully.

Your Rights

  • You can request access, corrections, or a copy of your medical record.

  • You may request a restriction on how your information is used.

  • You can file a complaint if you believe your privacy rights have been violated.

Our Responsibilities

  • We are required by law to maintain the privacy and security of your PHI.

  • We will not share your information without your written consent, except as permitted by law (e.g., emergencies, billing).

Contact

To request your health records or ask questions:
HIPAA Compliance Officer
Email: info@moonlitiv.com
Phone: 805.729.0444

Refund & Cancellation Policy

We understand life happens, and we do our best to be flexible. However, we ask that you respect our time and schedule.

Cancellation Window

  • Appointments may be canceled up to 12 hours in advance without penalty.

  • Same-day cancellations or no-shows are non-refundable.

Refunds

  • Services rendered are non-refundable.

  • If you are dissatisfied for any reason, please contact us within 48 hours so we can make it right.

Medical Disclaimer

Moonlight IV Therapy & Concierge Nursing Care provides wellness and support services but does not replace your primary care provider or emergency services.

All treatments are administered under the supervision of licensed nurses, but you should consult with your physician before starting any IV therapy or at-home medical care. In case of emergency, please dial 911.

Licensing & Credentials

All services are performed by licensed registered nurses (RNs) with appropriate clinical training and certifications. Our team adheres to the California Board of Nursing regulations and all applicable health and safety guidelines.